Plan My Trip

Privacy Policy

Last updated: September 26, 2026

Scenic Routes (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or book tours, excursions, or activities.

1. Information We Collect

We may collect:

  • Contact details: name, email address, phone number, WhatsApp number, postal address.
  • Booking information: travel dates, number of travelers, preferred tours/excursions/activities, special requests, dietary needs, and payment-related details (we do not store full card numbers on our servers).
  • Communication data: messages you send us via the website form, email (hello@scenicroutes.fr), or WhatsApp.
  • Technical data: IP address, browser type, device information, and pages visited (via standard website analytics and cookies).
  • Other information you voluntarily provide when requesting a custom itinerary or feedback.

2. How We Use Your Information

We use your information to:

  • Process bookings and send confirmations, itineraries, and travel documents.
  • Respond to inquiries and provide customer support (including 24/7 WhatsApp assistance).
  • Customize private itineraries based on your preferences.
  • Improve our website, services, and traveler experience.
  • Send important updates about your trip or changes to our policies.
  • Comply with legal obligations (e.g., tourism regulations in Morocco).

We do not sell your personal data to third parties.

3. Sharing of Information

We may share limited information with:

  • Trusted service providers (accommodation partners, transport, guides, payment processors) solely to deliver your booked experience.
  • Legal or regulatory authorities when required by Moroccan or applicable law.
  • Analytics providers (in anonymized or aggregated form where possible).

All partners are required to handle your data securely and only for the purposes we specify.

4. Cookies and Tracking

Our website may use cookies and similar technologies to improve functionality and understand how visitors use the site. You can manage cookie preferences through your browser settings.

5. Data Retention

We keep your personal information only as long as necessary for the purposes outlined above, or as required by law (typically for booking records and accounting).

6. Your Rights

Depending on applicable law, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your data.
  • Object to or restrict certain processing.
  • Withdraw consent where processing is based on consent.

To exercise these rights, contact us at hello@scenicroutes.fr.

7. Data Security

We take reasonable technical and organizational measures to protect your data against unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

8. International Transfers

As a Moroccan company serving international travelers, your data may be processed in Morocco and (where necessary) in other countries. We ensure appropriate safeguards are in place.

9. Children’s Privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children without parental consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated date.

11. Contact Us

For any privacy-related questions:

Email: hello@scenicroutes.fr

Address: Derb El Ferrane 12, Riad Zitoun Kedim, Medina, Marrakech 40000, Morocco